Production, Shipping & Returns Policies
All of our prices are in US Dollars.
Each piece is made once the order comes in. Because of the nature of the items used, each item may differ slightly in color, shape, and size from the product images. Your jewelry will be handmade within 5 - 7 working days of your order date. If we have a problem in supplying your order we will contact you by telephone. Most items ship within one week of ordering.
We are located on the Pacific Coast of Mexico, all orders over $50 and shipped within Mexico receive free shipping. Under $50 within Mexico is subject to a $10 flat rate.
For USA shipping we offer:
Ground Shipping- $15 flat rate, can take up to 4-6 weeks for delivery.
UPS Global Express - $50 flat rate, usually received within 5-7 days of shipping
For international shipping outside of the USA please contact us for current rates.
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office. Shipping delays due to packages held by customs are beyond our control.
Easy Returns & Exchanges
Customer satisfaction is very important to us. We want you to love your new jewelry! If for any reason you're not 100% satisfied with your order please feel free to contact us with your Invoice number & we will send you our returns form. We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a re-sellable condition by post within 14 days of receipt. You are required to return unwanted orders at your own cost. Any items returned without previous approval or that do not meet our standards could be denied or subject to a 25% restocking fee. Shipping costs will not be refunded & are the responsibility of the buyer. Please allow 2-3 business days from the day we receive the shipment for us to process the package. we will issue a refund to the original form of payment minus the shipping cost.
We can custom make jewelry upon request but please understand we do not accept returns/exchanges on custom cut pieces since they are made by request.
Please email or call us to authorize a return:
Av. Revolucion 33-A Colonia Centro
Sayulita, NAY 63734 MEXICO